General Framework
General Terms
The core terms governing the use of our website, products, facilities and services.
Privacy Policy
How we process, store and share your data across all brand platforms.
Cookie Policy
Information regarding the cookies we use and how to manage your consent.
Data Processing Policy
Our policy on handling legal information requests in line with UK law.
Network Usage
Guidelines and acceptable use policies for our network infrastructure and connectivity.
Abuse Policy
Reporting procedures for harmful content or malicious network activity.
The Data Vault
Server Hosting Terms
Specific service level agreements and terms for our dedicated and virtual hosting solutions.
Colocation Terms
Regulations regarding rack space, power usage, and hardware maintenance in our facilities.
Managed Solutions
Terms covering our professional services, managed monitoring, and expert support tiers.
Facility Security
Security protocols and access regulations for our physical data centre locations.
VineHost
VDX Networks
Master Service Agreement
The overarching framework and general terms for all VDX Networks connectivity services.
Broadband Schedule
Service-specific timelines, installation terms, and targets for broadband products.
Broadband Agreement
Legally binding terms specifically governing our business broadband solutions.
Leased Line Schedule
Detailed performance metrics and delivery terms for dedicated fiber Ethernet services.
VoIP Schedule
Service levels and usage policies for our hosted voice and telephony platforms.